Please ensure that all of your shipping information is correct, as once your order leaves our hands, it is entirely in the care of the United States Postal Service, and any international post for your delivery address.
All orders being sent to the United States are sent via the USPS Priority Mail or First Class service, which provides you with a tracking number, sent to the email address associated with your PayPal account.
International orders may take up to two months to arrive, depending on the nature of your country's customs or delivery services. All international orders are sent via the USPS First Class service. We can provide you with a tracking number by request for your shipment, but please be advised that this will only track your shipment to the US borders and not beyond. Customs fees are not included in our pricing, and are solely the responsibility of the buyer.
If you would like to add any additional services to ensure safe delivery, such as insurance or signature on delivery, you may do so here. Please use this add on after you have filled your cart with your items so that may select the appropriate dollar amount to insure.
We do not accept any returns on any of our items.
It is recommended to add the safe guards for delivery such as insurance or signature upon delivery. Haute Macabre do not take any responsibility for any item that is lost, stolen, or damaged in transit. If a parcel is returned to us as undeliverable or any other reason, Haute Macabre is not responsible for any additional shipping fees that may occur.